Tap Support

Help for business owners and customers using Tap.

Get help with business pages, NFC/QR tags, reviews, rewards, Wallet passes, campaigns, AI Receptionist, business texting, lead marketplace issues, billing, privacy requests, and account access.

Email SupportBusiness LoginSales Questions
Emailsupport@example.comTypical needsSetup, billing, AI, texting, rewards, Wallet, leads
Choose a support path

Send the right details the first time.

These shortcuts create a pre-filled email subject so the request is easier to route.

BusinessBusiness setup or page edits

Help with business info, logo, Google review URL, colors, services, menus, QR/NFC tags, and public pages.

Get help →RewardsRewards, check-ins, or Wallet passes

Help with points, punch cards, Wallet balance updates, redemption codes, or customer check-in history.

Get help →BillingPlans, invoices, lead fees, or SMS credits

Help with upgrades, cancellations, failed payments, payment methods, lead payments, and messaging credits.

Get help →CampaignsEmail, Wallet, or SMS campaign help

Help with Wallet-first updates, email sends, SMS credit previews, audience counts, consent, and opt-outs.

Get help →AI + VoiceAI Receptionist or call escalation help

Help with inbound AI answering, call history, lead capture, voice plans, business numbers, emergency escalation, or Telnyx setup.

Get help →LeadsLead marketplace issue

Help with service-needed categories, routed leads, shared/exclusive pricing, disputes, refunds, and success fees.

Get help →PrivacyPrivacy, unsubscribe, or data request

Request export, correction, deletion, unsubscribe help, or privacy support for customer/contact records.

Get help →
Business owners

Having trouble getting started?

Most setup issues are caused by missing business details, an invalid Google review URL, plan feature gates, or a QR/NFC tag pointing to the wrong destination.

  • Confirm the business page is active.
  • Paste the exact Google review link for that location.
  • Use the Page Builder preview before publishing.
  • Check that the feature is included in the current plan.
Business Login
Customers

Rewards or Wallet not showing right?

Support can check whether your reward account, Wallet pass, offer signup, or booking request is connected to the right business and phone/email.

  • Do not share private payment details by email.
  • Include the business name you visited.
  • Include the phone/email used for check-in, if applicable.
  • Attach a screenshot if the Wallet card looks wrong.
Contact Customer Support
Common questions

Quick answers before you email.

I am a business owner. Where do I log in?

Use the Business Login button. Platform-owner accounts also use the same login and route automatically after sign-in.

Can Tap send specials without paying for SMS?

Yes. Tap is designed to prefer Wallet and email first, then use paid SMS only when the business chooses SMS fallback and has enough messaging credit.

Can a customer use Tap without making an account?

Basic review, private feedback, and lead request flows can stay low-friction. Identity-based features like rewards, Wallet, and history may require phone or email verification.

How are lead marketplace or billing issues handled?

Send the business name, lead details, payment status, and what needs to be reviewed. Tap support can inspect platform payments, disputes, credits, and account status.

Still need help?

Send support the business name, the customer page link if available, and a short description of the issue. That gives the team enough information to investigate quickly.

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